Refund Policy#
At 7Net we want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can request a return or refund.
1. Eligibility for Returns#
You may request a return if:
- The item was received damaged or defective
- The item does not match the product description
- The item was not delivered within the guaranteed timeframe
- You request a return within 14 days of delivery
2. Non-Returnable Items#
The following items cannot be returned:
- Custom-made or personalised products
- Hazardous materials
- Perishable goods
- Items marked as "Final Sale"
- Software licenses or digital products after activation
3. Refund Process#
| Step | Action | Timeline |
|---|---|---|
| 1 | Submit return request via your order page | Within 14 days of delivery |
| 2 | Vendor reviews and approves/rejects | 2 business days |
| 3 | Ship item back (if applicable) | 5 business days |
| 4 | Vendor confirms receipt and condition | 2 business days |
| 5 | Refund processed | 5–10 business days |
4. Refund Methods#
Refunds will be issued to the original payment method:
- Credit/Debit Card – 5–10 business days
- Bank Transfer – 3–7 business days
- Platform Credit – Instant (optional, with 5% bonus)
5. Partial Refunds#
A partial refund may be issued when:
- The item shows signs of use beyond reasonable inspection
- Accessories or packaging are missing
- The return is initiated after the standard return window but within 30 days
6. Shipping Costs#
Note: Return shipping costs are borne by the buyer unless the return is due to a seller error (wrong item, defective product, etc.).
7. Disputes#
If a refund request is denied and you disagree with the decision:
- Contact customer support at support@7net.com
- Provide your order number and evidence
- Our team will mediate within 5 business days
Last updated: September 1, 2025