Refund Policy#

Effective Date: June 26, 2026

At 7Net, customer satisfaction is important to us. This Refund Policy outlines the conditions under which buyers may request a return or refund for products purchased through our platform.

1. Eligibility for Refunds#

You may be eligible for a refund if:

• You receive a damaged or defective product.
• You receive the wrong item.
• The product is significantly different from its description.
• Your order is not delivered within the agreed delivery period (unless delayed due to force majeure or circumstances beyond the seller's control).
• The seller approves your return request.

2. Non-Refundable Items#

Refunds may not be available for:

• Products that have been used, damaged, or altered by the buyer.
• Perishable goods.
• Personalized or custom-made products.
• Digital products or downloadable content after access or download.
• Gift cards or promotional vouchers.
• Products marked as "Final Sale" or "Non-Returnable."

3. Return Request Period#

Buyers should submit a return or refund request within 7 days of receiving the product, unless a different period is specified by the seller or required by law.

4. Refund Process#

1. Submit a refund request through your 7Net account.
2. Provide the reason for the request and upload supporting photos or videos if applicable.
3. The seller will review the request.
4. If approved, the return and refund process will begin.
5. Refunds will be issued after the returned product is received and inspected, where applicable.

5. Refund Method#

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

6. Shipping Costs#

• If the seller is responsible for the issue (wrong item, damaged product, defective product, etc.), the seller will bear the return shipping costs.
• If the buyer changes their mind, the buyer may be responsible for return shipping costs unless the seller's policy states otherwise.

7. Dispute Resolution#

If the buyer and seller cannot reach an agreement, 7Net may review the transaction and available evidence to help facilitate a fair resolution in accordance with our marketplace policies.

8. Contact Us#

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our Customer Support team.

Our Commitment#

7Net is committed to providing a fair, transparent, and reliable marketplace. We work with buyers and sellers to resolve refund requests efficiently while protecting the interests of both parties.

7Net — Shop with Confidence. Sell with Trust.

Last updated: June 26, 2026